911: Over 50 Years of Hidden Costs . . . and the Next Generation of Savings

It is safe to say that any E911 solution on the market attempts to tweak or manipulate the existing E911 databases but is fighting an uphill battle with little possibility of solving the actual problem. This is because the core issue is not just a technology deficiency but an operational deficiency that developed. Fixing the technology deficiency without addressing the functional deficiency won’t correct the problem.

IF, THEN, OR, ELSE – THE DEHUMANIZATION OF PUBLIC SAFETY DISPATCH?

Compassion. Consideration. Empathy.
Any public safety official should strive to achieve and maintain these three traits when dealing with the public they serve. They are also traits that are likely impossible to embed in any automated process used despite their ability to improve the efficiency of citizen services.

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